The Level 3 Certificate in Hospitality and Tourism Management provides learners with essential knowledge of the global hospitality and tourism sectors. This 60-credit foundation qualification is ideal for those beginning their careers or aiming to transition into these dynamic industries.
Learners will explore core concepts such as service operations, marketing principles, and customer engagement strategies. The programme develops practical and academic skills needed to succeed in hospitality businesses, travel companies, tourism boards, hotels, and other service-oriented enterprises.
Level 3 Certificate in Hospitality and Tourism Management
6 Months
Certificate Level 3
| Study Mode | Delivery Mode | Language | Credits |
|---|---|---|---|
| Full Time / Part Time | Live (Online) Delivery | English | 60 |
Modules: |
|---|
| - Mandatory Units |
| Introduction to the Tourism Industry |
| Introduction to the Hospitality Industry |
| Introduction to Marketing for Hospitality and Tourism |
| Introduction to Customer Service for Hospitality and Tourism |
| Level 3 Certificate in Hospitality and Tourism Management |
The course consists of core modules focusing on key areas of hospitality and tourism management, customer service, and marketing.
Core Modules:
Introduction to the Tourism Industry
Understand the structure and components of the global tourism industry and its economic and cultural impact.
Introduction to the Hospitality Industry
Explore the operations of hotels, restaurants, resorts, and event management services.
Introduction to Marketing for Hospitality and Tourism
Learn foundational marketing strategies tailored to service-based industries, including branding and customer targeting.
Introduction to Customer Service for Hospitality and Tourism
Gain insights into guest satisfaction, service excellence, and communication skills critical to hospitality and tourism roles.
By the end of this programme, learners will be able to:
- Understand the structure and functions of the tourism and hospitality sectors.
- Apply basic marketing concepts to hospitality and tourism settings.
- Deliver effective customer service using industry best practices.
- Prepare for further study or employment in hospitality and tourism roles.
Applicants should meet at least one of the following:
- High school diploma or equivalent qualification.
- Interest or basic experience in customer service, travel, or hospitality roles.
Graduates may pursue entry-level roles such as:
- Front Office Assistant
- Travel Consultant
- Guest Services Associate
- Tour Coordinator
- Hospitality Assistant
Successful learners can progress to:
- Level 4 Diploma in Hospitality and Tourism Management
- Level 5 Extended Diploma in Hospitality and Tourism
- Year 1 of a Bachelor’s Degree in Hospitality, Tourism, or Business
- Specialized professional training in customer experience or hotel operations
The Foundation in Hospitality and Tourism Management equips learners with a solid grounding in service management, marketing, and industry operations—forming a gateway into one of the world’s most vibrant global industries.